Systems Engineer (ServiceNow)

Springfield, VA

Full Time

Application & Software Development

Experienced

Systems Engineer (ServiceNow)

Location: Springfield, VA	Salary:(salary is commensurate with education and experience)
Job Code: 20260928-4448-02-02	Clearance: Active Top Secret with Poly

Support modernization of a standalone, air-gapped enterprise network providing application functions to approximately 3,000 users. This position focuses on engineering and enhancing the enterprise ServiceNow platform.

Responsibilities

Build automation-heavy ServiceNow workflows and front door experiences for an enterprise deployment serving approximately 2,500 users.
Implement Flow Designer and Integration Hub patterns for approvals, routing, notifications, and orchestration; create reusable subflows for approval chains, task generation, SLA timers, and escalations.
Build and extend catalog items for IT support, service requests, business requirements intake, security processing, A&A and RMF tasks, and evidence requests.
Support PPM configuration buildouts, including forms, flows, and templates; support A&A processes and the CAM module.
Lead process mapping and future-state design for enterprise intake, project lifecycle, RMF A&A, and security paperwork workflows.
Write user stories and acceptance criteria, manage UAT, and facilitate workshops with security staff, system owners, AO representatives, and PMOs.
Train users, create knowledge base articles, SOPs, and quick reference guides, and support adoption of ServiceNow.

Required Skills

Building automation-heavy ServiceNow workflows and front door experiences in IC environments.
Implementing Flow Designer and Integration Hub patterns for approvals, routing, notifications, and orchestration.
Building and extending catalog items for IT support, service requests, business requirements intake, and visit or access requests.
Configuring ServiceNow PPM forms, flows, and templates; creating reusable subflows for approval chains, task generation, SLA timers, and escalations.
Working with the CAM module for A&A processes, RMF tasks, or evidence requests.
Leading process mapping and future-state design; writing user stories and acceptance criteria; managing UAT.
Training ServiceNow users, facilitating workshops with ISSO/ISSM, system owners, or PMOs, and creating SOPs and quick reference guides.

Highly Desired Skills

Change management and increased ServiceNow adoption across thousands of users.
Form validation and conditional logic for vetting; integrations with identity or group lookups, controlled evidence stores, or eMASS and other RMF systems.
Virtual Agent or chat-to-ticket optimization; role-based training for end users, fulfillment teams, RMF practitioners, and project managers.
Running UAT cycles and defect triage; experience with the Sponsor CAM module and A&A process.

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